ITIL certification is gaining popularity in Singapore with the boom in the IT industry. Before an argument on the importance and worthiness of an ITIL certification is made, the concept must be understood. A certification process is a documented validation of a professional’s understanding and expertise in a certain field within an organization and the ability to implement the same. As with any exam, the lure of passing with a commendable score leads many to read without understanding. In such cases, there is no implementation or real world application. Many recruiters express a similar concern when they hire based on a certification only to be disappointed with the lack of basic understanding.
On the other hand, an ITIL certification isn’t like any other specific job related skills. Clearing this exam doesn’t hint at your ability to program or knowledge of the company infrastructure. An ITIL certification is but a foundation course that teaches the fundamental vocabulary and its application in the lifecycle of a service in the Foundation level. The intermediate level answers the why’s and what’s. The Capability level shows the candidate’s competency in the how’s and when’s.
The pre-requisite of a company that adopts ITIL is staff with a basic understanding of the IT Service Lifestyle, the pillar of ITIL. Buy-ins backed up by a reasonable clarity on the essence of ITIL is required at every tier of the organization.
Is ITIL certification worth spending on?
What a better way to explain the importance of ITIL certification than with an example? Citing here in this article is a first- hand account of an IT consultant who worked in senior managerial contract level. A job which he handled required the organization to outsource a significant portion to make up for the lack of required facilities and skills. The client was unhappy with the outsourced company and there was a lot of blame game. There were discussions on calling off the project due to the lack of a streamlined approach. On examining, the source of ambiguity between the two parties was their language. Technical communications are invariably associated with a certain degree of vagueness. This is where an ITIL certification comes in handy. It bridges the language gorge and simplifies understanding.
The verdict: Yes, most companies agree that an ITIL certification is handy when dealing with off-site and outsourced projects. There is reduced confusion which translates to increased profits.